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Out of Surgery Hours

The surgery is closed on weekdays 6.30pm to 8.00am and all weekend from Friday 6.30pm to Monday 8.00am. 

Although the surgery is closed, there is always medical help available for emergencies and urgent problems. 

Since 1st July 2004 your local Primary Care Trust (PCT) took over the responsibility for providing health services outside surgery opening times.

When is the out of hours service available? 

The service will operate
Monday to Thursday 6.30pm to 8.00am
From Friday 6.30pm until Monday morning at 8.00am.

The service will also be available on Bank Holidays.

This service is available on 0844 811 3060

What will happen when I call this number?

The local PCT will make arrangements for the call to be answered by a Healthcare provider. They will ask for your personal details and basic information about your problem. Please ensure that you have full details of any medication you are taking when you call.

A healthcare professional - doctor or nurse will phone you back, assess your symptoms and advise the best way to treat you.

Attending a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre. Staff will arrange an appointment time for you in a local Primary Care Centre and call you to let you know when and where to attend. 

Home visits

If you are assessed as needing a home visit a healthcare professional will visit you at home. Staff will call you to let you know when to expect the visit. Visits will occur in order of clinical priority.

Out of Hours checklist

Is the problem life threatening or a medical emergency?
This includes loss of consciousness, severe chest pain, heavy blood loss, severe head injury and severe difficulty in breathing.

If so call 999 for an ambulance.

Is the problem urgent?
If the problem is urgent and you feel you may need to see a healthcare professional call the 
Out of hours Service on 0844 811 3060.

You will speak to a healthcare professional who will assess whether you need to:
arrow Treat yourself at home
arrow Go to a Primary Care Centre
arrow Have a home visit from a healthcare professional

Do you need help and advice?

If you need health advice only or if you are not sure how urgent the problem is you can contact NHS Direct 0845 4647. 

Trained staff will be able to advise on how to treat yourself at home or refer to the appropriate service.

You can of course visit the websites on the Links page which give up-to-date and reliable information.

Problems or complaints

The Surgery is no longer responsible for Out of Hours service.

If there are any problems or complaints regarding the Out of Hours service please contact Southampton PCT at the contact address below.

Complaints Manager
Southampton City Primary Care Trust 
Out of Hours Service
Trust Headquarters
Western Community Hospital
William Macleod Way
Southampton
SO16 4XE

Telephone 023 8029 6906

Last updated 07 July 2009

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